Refund Policy

2.1 Free Trial: We offer a free trial period for new users to evaluate our AI document processing services. The trial period allows you to experience our features and determine if our service meets your needs.

2.2 Trial Duration: The trial period is clearly specified when you sign up and may vary based on promotional offers or subscription plans.

2.3 Trial Features: During the trial period, you have access to the full range of features available in your selected plan, allowing you to thoroughly test our AI processing capabilities.

4.1 Automatic Billing: After the trial period ends, your subscription will automatically renew and you will be charged according to your selected plan. Billing occurs at the beginning of each billing cycle.

4.2 Payment Methods: We accept various payment methods including credit cards, debit cards, and digital wallets. All payments are processed securely through our trusted payment providers.

4.3 Failed Payments: If a payment fails, we will attempt to process the payment again. If payment continues to fail, your account may be suspended until payment is successfully processed.

5.1 Cancellation Rights: You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period.

5.2 No Partial Refunds: We do not provide partial refunds for unused portions of your billing period. Once a payment is processed, it is non-refundable.

5.3 Service Access: After cancellation, you will continue to have access to our services until the end of your current billing period. After that, your account will be downgraded to the free tier or deactivated.

6.1 Technical Issues: In rare cases where our service is unavailable for an extended period due to technical issues on our end, we may consider account credits or extensions on a case-by-case basis.

6.2 Billing Errors: If there is a clear billing error on our part (e.g., double charging, incorrect amounts), we will promptly correct the error and provide appropriate compensation.

6.3 Legal Requirements: We will comply with any applicable laws regarding refunds in your jurisdiction, though our policy is designed to be compliant with standard practices.

7.1 Plan Upgrades: You may upgrade your subscription plan at any time. The new rate will be prorated for the remainder of your current billing period.

7.2 Plan Downgrades: You may downgrade your subscription plan at any time. The new rate will take effect at the beginning of your next billing cycle. No refunds will be provided for the difference.

7.3 Promotional Offers: Special promotional pricing or offers may have different terms and conditions. These will be clearly communicated at the time of the offer.

While we do not provide refunds after the trial period, we are committed to ensuring your satisfaction with our service:

• Comprehensive trial period to evaluate our service
• Transparent pricing and billing practices
• Easy cancellation process
• Responsive customer support
• Continuous service improvements based on user feedback

9.1 Contact Us First: If you have concerns about billing or service, please contact our support team first. We are committed to resolving issues amicably and promptly.

9.2 Escalation: If you are not satisfied with our resolution, you may escalate your concern to our management team for further review.

9.3 Legal Rights: This refund policy does not affect your legal rights under applicable consumer protection laws.